Policy and Privacy for HBK Construction
Overview
This Policy and Privacy statement is written for HBK Construction, reflecting the standards and practices of leading renovation companies in Victoria, Australia. It covers how we collect, use, store, and disclose your personal information, and your rights regarding that information. Our Privacy document complies with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
1. Collection of Personal Information
We collect personal information that is necessary to provide our services, communicate with you, and meet our legal obligations. This aspect is central to our Privacy Policy.
- Name, address, phone number, and email address
- Details about your property and renovation requirements
- Payment and billing information
- Any other information you provide during your interactions with us
We may collect this information when you:
- Contact us via phone, email, or our website
- Request a quote or consultation
- Enter into a contract with us
- Provide feedback or respond to surveys
2. Use of Personal Information
We use your personal information to:
- Provide renovation and related services
- Communicate with you about your project
- Send updates, invoices, and important notices
- Improve our services and customer experience
- Meet our legal and regulatory obligations
We may also use your information to inform you about new services or promotions. You can opt out of these communications, as stated in our Privacy Policy.
3. Disclosure of Personal Information
We may disclose your personal information to:
- Employees, contractors, and subcontractors involved in your project
- Professional advisers, insurers, and service providers
- Regulatory authorities, if required by law
- Third parties as necessary for the delivery of our services (e.g., suppliers)
We do not sell or rent your personal information to third parties. Protection of your privacy is guaranteed, even when transferring information outside Australia, and a Privacy Policy is maintained to safeguard this promise.
4. Security of Personal Information
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. This includes:
- Secure storage of physical and electronic records
- Access controls for staff and contractors
- Regular review of our security practices
However, no method of transmission over the internet or storage is completely secure. Your privacy is considered before you provide information at your own risk1.
5. Access and Correction
You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate, out of date, or incomplete. Our Privacy Policy allows you to contact us using the details provided on our website for such requests.
6. Complaints
If you have a complaint about how we handle your personal information, please contact us in writing. We take complaints seriously and will respond promptly. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner.
7. Changes to This Policy
We may update this Policy and Privacy statement from time to time. The latest version will always be available on our website. It’s important to regularly check the most current Privacy Policy version.
8. Website and Cookies
When you visit our website, we may collect information such as your browser type, operating system, and pages visited. We use cookies to improve your experience and analyze website traffic. You can disable cookies in your browser settings, though this may affect your use of our site.
Our website may contain links to third-party sites, where privacy practices are not governed by our policy. Please review their privacy policies before providing any personal information1, as they differ from our own Privacy Policy.
9. Contact Us
For any questions, requests, or complaints regarding your privacy or this policy, follow the steps outlined in our Privacy Policy to contact HBK Construction using the details on our website.