Who we are

HBK Construction provides building and renovation services in Victoria and operates this website and related online channels.

HBK Construction manages personal information in an open and transparent way consistent with the APPs.

The information we collect

• Identity and contact: name, address, email, phone, organisation, role.
• Project and service data: property address, plans, specifications, photos, videos, notes, budgets, timelines.
• Communications: enquiries, quotes, feedback, records of calls and emails.
• Employment data: CVs, licences, tickets, referee details; sensitive information only were lawful and necessary.
• Site safety/compliance: incident reports, inductions, SWMS, access logs, CCTV if used.
• Online identifiers: IP address, device, browser, pages viewed, referrer, cookies and similar technologies.

How we collect it

• Directly from you via website forms, email, phone, meetings, events, and contracts.
• From subcontractors, suppliers, referrers, and publicly available sources where lawful and fair.
• Automatically via cookies, analytics, and pixels on our website.

Why we use it

• To provide quotes, deliver projects, manage accounts, and support you.
• To operate and improve our website, services, and safety processes.
• To meet legal, regulatory, tax, insurance, and WHS obligations.
• To send direct marketing (email/SMS/phone) where permitted, with simple opt‑outs.

Direct marketing rules

• We only send commercial electronic messages with valid consent, identify the sender, and include a working unsubscribe, in line with the Spam Act.
• For telemarketing, we comply with the Do Not Call Register rules and consent requirements.
• We keep records of consent and unsubscribe actions and respect your marketing preferences.

Cookies, pixels and analytics

• We use cookies and similar technologies to measure traffic and improve performance; online identifiers are treated as personal information when they can reasonably identify a person.
• If using Google Analytics 4, we configure privacy controls and limit data retention in line with our purposes.
• We follow OAIC guidance on tracking pixels and disclose our use, purposes, and choices.

Sharing your information

• Service providers: website hosting, analytics, CRM, email/SMS platforms, document storage, project tools, payment processors, and professional advisers.
• Project delivery: subcontractors and suppliers, limited to what’s needed for quotes and works.
• Legal and compliance: insurers, regulators, law enforcement, or as required by law.
• Overseas disclosures: if likely, we state the countries where practicable and take reasonable steps, so recipients protect the information.

Security

We use administrative, technical, and contractual safeguards to protect personal information against loss, misuse, unauthorised access, modification, and disclosure.
Access to personal information is limited to personnel and providers who need it for their role.

Data breaches

We assess suspected incidents promptly and follow the Notifiable Data Breaches scheme for any eligible data breach that is likely to cause serious harm.
If an eligible data breach occurs, we will notify affected individuals and the OAIC and provide guidance on steps to reduce risk.

Access and correction

You can request access to or correction of your personal information; we will respond within a reasonable time and explain any lawful refusal grounds.
Use the contact details below to make a request.

Retention and deletion

We keep personal information only for as long as needed for the purposes described or to meet legal record‑keeping duties, then delete or de‑identify it.
Standard retention periods for common record types are listed below and can be updated as operations change.

Record type	Suggested retention	Notes
General enquiries	24 months	Keep long enough to manage follow‑ups and conflicts, then delete or de‑identify.
Quotes and project files	7–10 years	Align with limitation periods and contract/defects liability needs.
Safety/WHS records	Per WHS rules	Maintain per law and insurer guidance.
CVs and job applications	12 months	With consent to keep on file for future roles.

Complaints

Contact us first with any privacy concern and we will investigate and respond.
If unresolved, you can contact the Office of the Australian Information Commissioner (OAIC).

Contact

• Entity/trading: HBK Constructions (ABN 34 652 496 261).
• Privacy contact: Level 10, Mason St, Dandenong VIC 3175; phone 0400 200 451; website hbkconstructions.com.au.
• Effective date: [Insert date].

Changes to this policy

We may update this policy; we will post the latest version on our website and mark the effective date.
Continuing to use our services after an update means you accept the revised policy.

Website Terms — HBK Construction

These Terms govern your use of the HBK Construction website and online services; by using the site, you accept these Terms.

Using the site

If you do not agree to these Terms, do not use the site.
We may update these Terms by posting a new version; continued use means acceptance.

Content and intellectual property

All site content is owned or licensed by HBK Construction and protected by Australian law; you may view the site for personal or business use but must not copy, modify, or distribute content without written permission.
Trademarks, logos, and brand elements must not be used without consent.

User submissions

If you submit content (e.g. forms, files, images), you grant us a licence to use it to operate the site, respond to your request, and deliver services, and you warrant you have the right to provide it.
We may remove content that is unlawful, misleading, infringing, or inappropriate.

Acceptable use

Do not introduce malware, attempt unauthorised access, scrape, or disrupt the site, and do not use the site for unlawful activity.

We may suspend or restrict access where needed to protect the site or address a breach.

Third‑party sites and tools

Links and integrations are provided for convenience; third‑party sites have their own terms and privacy practices.
Use third‑party services at your own risk and review their policies.

Quotes, estimates, and services

Site information is general and not a binding offer; quotes and contracts are subject to detailed scope, site conditions, and formal terms issued by HBK Construction.
Nothing on the site is professional advice; get project‑specific advice before acting.

Consumer guarantees and liability

Nothing in these Terms excludes or restricts non‑excludable rights under the Australian Consumer Law; where permitted, remedies for services are limited to re‑supply or the cost of re‑supply.
We exclude all other warranties and are not liable for indirect or consequential loss from site use to the maximum extent permitted by law.

Privacy and marketing

Our Privacy Policy forms part of these Terms and explains how we handle personal information, cookies, and analytics.
Marketing communications comply with the Spam Act and Do Not Call rules, with clear opt‑out options.

Governing law

These Terms are governed by the laws of Victoria, and disputes are dealt with in its courts.
If any term is invalid or unenforceable, the remainder stays in effect.standards+1

Contact

• Legal notices: Level 10, Mason St, Dandenong VIC 3175; phone 0400 200 451; website hbkconstructions.com.au.
• Last updated: [Insert date].

Two quick confirmations

• Confirm the exact legal entity name for ABN 34 652 496 261 to replace the trading name reference; the ABR record link could not be rendered here, so this line uses the website trading name.
• If you want a privacy email (?) shown instead of phone/address only, share the address to add it.